PROJECT FACILITATOR

Posted on October 5, 2017

POSITION DETAILS

DIVISION: Model55
LOCATION: 321 Central Street, Hudson, MA 01749
SUPERVISOR: Shannon MacEwen, Senior Facilitations Manager
STARTING STATUS: Hourly, with opportunity to become salaried
JOB TYPE: Part-time, with opportunity to become full-time
STARTING HOURY RATE: $14.00 to $14.50 /hour

SUMMARY:

Model55 is a nationally recognized leader in the multifamily and 55+ senior living industry, specifically in the visual merchandising of model homes and apartments. We are experts in creating a sense of home for potential buyers and as a result, are able to increase occupancy and revenue for our clients. Model55 offers turnkey and custom designed models delivered anywhere in the United States or Canada.

We are currently looking for an additional Project Facilitator to join our team. This role is part time to start, with the potential to grow into a full time position. This position is primarily responsible for the communication to our clients, logistics companies and our warehouse, and network of regional designers and stagers. The Ideal Candidate is a great multi-tasker, organized, able to work well in a team, great communicator, and has a positive attitude. We can have anywhere from 20-40 projects going on at any given time. If these characteristics describe you, please read the duties and responsibilities, then submit a cover letter and resume to be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following: (other duties may be assigned)

  • Communicating with clients via phone and email
  • Maintaining various spreadsheets, calendars, and tracking documents
  • Scheduling measure and install appointments with designers and clients
  • Resourcing and coordination network of regional designers
  • Work with designer and logistics to address installation concerns
  • Coordinate the fulfillment of furniture kit requests
  • Relaying information from sales; communications with other departments
  • Facilitating all job related issues before, during, and after job installation
  • Provide customer service to all clients both internal and external
  • Work within the operating system to improve process and work flow
  • ADDITIONAL FACILITATION-SPECIFIC TASKS:

  • Partnering with Client Support Department
  • Source/interview new design contacts for our database (Design background preferred)
  • Vet designer websites for competency
  • Assess if a designer’s ability to draw floor plans meets our standards
  • Update/review designer paperwork as needed (packets, training tools, paperwork)
  • Filing/general clerical work
  • Troubleshooting with designers on site and community as needed
  • Conducting phone calls regarding community survey/feedback
  • Updating existing/filing new Standard Operating Procedures
  • Follow up on designer feedback following installations
  • Assist with designer training—videos, etc.
  • COMPETENCIES:

    To perform the job successfully, an individual should demonstrate the following:

  • Analytical
  • Problem Solving
  • Project Management
  • Technical Skills
  • Customer Service
  • Interpersonal Skills
  • Oral Communication
  • Written Communication
  • Team Work
  • Change Management
  • Quality Management
  • Business Acumen
  • Cost Consciousness
  • Diversity
  • Ethics
  • Organizational Support
  • Strategic Thinking
  • Judgment
  • Motivation
  • Planning/Organizing
  • Professionalism
  • Quality
  • Quantity
  • Adaptability
  • Attendance/Punctuality
  • Dependability
  • Initiative
  • Innovation
  • Time Management
  • Multitasking
  • Ability to handle steady workload
  • PREFERRED EDUCATION AND/OR EXPERIENCE:

    Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

    DESIRED TECHNICAL SKILLS:

  • Microsoft Office Suite
  • Understanding of NetSuite (ability to learn software)
  • Google Docs/Drive
  • DropBox
  • Apple Operating System (mac laptop)
  •  

    Click the link below to submit your resume and cover letter.

    APPLY TODAY!